If most stakeholders have signed off on the requirements but one customer representative requests a change that increases scope, what should be done?

When a situation arises where most stakeholders have agreed on the project requirements but one customer representative requests a change that could increase the project scope, it's important to take the right approach to handle this request. Escalating to the project manager is the appropriate response.

The project manager has the authority and responsibility to oversee the project's direction and ensure all stakeholders are aligned. Involving the project manager can help assess the implications of the requested change, including how it affects timelines, budget, and resource allocations. This step reinforces a structured management process that ensures all voices are heard and that any changes are considered in the context of overall project goals and stakeholder alignment.

By escalating the issue, the project manager can facilitate further discussions, weigh the potential benefits of the change against its impact, and establish a clear path forward that maintains stakeholder engagement and project integrity. This ensures that no stakeholder feels marginalized while still keeping the project's momentum intact.