According to the Kano model, which category of system attributes has a linear relationship between satisfaction and degree of compliance?

The Performance attributes in the Kano model indeed exhibit a linear relationship between customer satisfaction and the degree of compliance. This means that as the performance level of these attributes increases, customer satisfaction similarly increases in a direct manner. For example, if a product has better speed or enhanced functionality, users will experience a corresponding boost in satisfaction. This linear relationship is what distinguishes Performance attributes from others in the model.

Basic attributes, on the other hand, are those features that customers expect by default; their presence does not significantly increase satisfaction beyond a minimum threshold. Excitement attributes are those features that can create a significant increase in satisfaction but are not expected by the customer; their absence doesn't cause dissatisfaction, but their presence can truly delight users. Needs refer to the general requirements of users but do not specifically address the linear relationship described. This makes Performance attributes the clear choice when discussing how satisfaction correlates with compliance in the Kano model.